Picture EBD Group BIO-Europe Spring 2017 BES Barcelona Spain March 600x60px
Document › Details

Dionex Corporation. (6/10). "Press Release: Dionex Honored for Delivering World-class Customer Service by Omega Management Group for the Seventh Year". Sunnyvale, CA.

Organisation Organisation Dionex Corporation
  Group Thermo Fisher (Group)
Products Product liquid chromatography (LC)
  Product 2 sample preparation (technology)
Person Person Hauffe, Dietrich (Bruker 201508– EVP Life Sciences Mass Spectrometry at Bruker Daltonics before Qiagen + Dionex)

Dionex Corporation is pleased to announce that it has received the NorthFace Scoreboard Award from the Omega Management Group in recognition of its world class customer service. The award is presented annually to companies who, as rated by their own customers, achieved excellence in customer satisfaction during the prior calendar year. Dionex is among 25 businesses which qualified to receive the award from a pool of 58 companies worldwide. Dionex is also among only 5 companies which are 7-time recipients of the award.

"The NorthFace Scoreboard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment in exceeding customer expectations," said John Alexander Maraganis, president and CEO of Omega. "Due to its unique 'customer-only vote' criteria, the NorthFace Scoreboard Award has been viewed from its inception in 2000 as the only objective benchmark for excellence in customer service."

According to Dr. Dietrich Hauffe, Vice President of Global Marketing for Dionex Corporation, "We have always been focused on customer satisfaction. But more than that, Dionex is not interested in anything less than achieving and sustaining peak levels of customer loyalty. Doing so is critical to our business success, and I am very pleased that we are the recipients of the NorthFace ScoreBoard award for the seventh time."

Dionex (NASDAQ:DNEX) is a global leader in the manufacturing and marketing of liquid chromatography and sample preparation systems, consumables, and software for chemical analysis. The company's systems are used worldwide in environmental analysis and by the life sciences, chemical, petrochemical, food and beverage, power generation, and electronics industries. Our expertise in applications and instrumentation helps analytical scientists to evaluate and develop pharmaceuticals, establish environmental regulations, and produce better industrial products.

Since 1984, the Omega Management Group has been a recognized expert in developing and implementing customer and employee experience management strategy (CEM) programs that lead to increased product and service revenue and profits. Services include customer and employee surveys, employee incentive programs, benchmark research and analysis, consulting, and marketing of customer satisfaction results to stakeholders and the marketplace.

Record changed: 2016-03-19


Picture Fairtec GmbH Worldwide Event Solutions 600x60px

More documents for Thermo Fisher (Group)

To subscribe to our free, monthly mass spectrometry newsletter, please send an e-mail to and simply fill the subject line with the word »MSC newsletter«

To get even more information, please take a look at our [gs] professional services offering and read the gene-sensor Product Flyer [PDF file]

Please visit also our web portals for the Eurpean life sciences and the life sciences in German-speaking Europe (DE, AT & CH) at and


Picture EBD Group BIO-Europe Spring 2017 BES Barcelona Spain March 600x60px

» top


Picture [iito] Twitter iitoLifeScience Life Sciences Mass Spec 120x120px BCNP Consultants European Chemistry Partnering 2017 Ffm Germany 120x180px Picture EBD Group BIO-Europe Spring 2017 BES Barcelona Spain March 120x180px Picture AB Sciex Berliner LCMSMS Symposium 2017 Right 120x80px Picture [LSE] – The Business Web Portal 120x600px Banner Fairtec GmbH Solutions for Smarter Business Events Exhibitions 120x120px Picture [iito] Twitter iitoLifeScience Life Sciences Mass Spec 120x120px